Choosing the best Business Chatbot

With the increasing demand in this area, chatbots proved to be a great success. Email communications couldn’t provide customer satisfaction at all levels. Fortunately, AI bots proved to be a solution in all criteria.

There are many bot platforms available in the market.

Before implementing this technology, it’s crucial to strategize and ensure that it helps you achieve your set goals.

Understand the problem

Consider the journey of your customers, what they expect and try to satisfy their expectations. Determine what you want to achieve with conversational AI and whether the platform can deliver on that goal. Is the platform focused on marketing, sales or support?

Does the dev process fit my internal capabilities?

Consider what the experience of building the bot will be like, including these factors:

Customization: Is the platform fully programmable and is it possible to run custom code? Make sure you can build a complete solution that can be extended in every aspect, including custom triggers and elements to accommodate more complex steps in your workflow.

Level of coding required: What level of coding suits your internal capabilities: no code, low code or deep code? And what does the platform you’re considering require? Ideally the platform is customized to your comfort level and flexible enough for stakeholders to build and edit the app

Programming language: What’s the programming language? Will it be easy for your team to learn? What resources are available to get them up to speed?

Features: Does it support features like Proactive notifications, trained FAQs

Speech support and NLP

The development of a bot is not the only thing you need to do. It is integral to make sure your bot is giving a human-like experience to your customers.

To provide such a smooth experience, you should look for an AI platform with a robust speech recognition system and NLP.

Easy Channel Integration & Multi-channel support

Your customers are on multiple channels and your chatbot needs to be there too. There is no point in a platform that cannot help you leverage the AI built on a cross-domain and across channels.

In this digital world, you will find the audience on different digital platforms. No matter what your business offers, the audience will differ.

You need to ensure the same chatbot must work effortlessly on all platforms, such as social media, voice channels, mobile apps, or your website.

Human-agent handoff

Automation is at its peak, and the stats will go up for sure. But this artificial intelligence cannot replace human intelligence. Live agents and bots have to work hand-in-hand. Not to forget, both of them are in the same team. The question which arises here is, when do human agents come into the picture? Well, when technology fails, the human brain comes in.

Security

There must be some security measures to prevent unauthorizes access as there can be some personal, confidential data that people will share.

Scalable Architecture

A platform should provide a good scalable architecture based on the business needs.

Pricing

Consider the bot-building platform that matches your budget and is flexible enough to tailor your unique business requirements, helping you stand out from other businesses in your domain. You can even go for platforms that offer a free trial for a custom chatbot.

Your Customer Experience strategy evolves as you go, incorporating new customer insights and offerings.